7A - Testing the Hypothesis

Hypothesis: College students are arriving late to classes due to waiting in long coffee lines caused by the lack of staff and space coffee shops have.

Who: College students & coffee shops on campus

What: Students are arriving late to class because of long coffee lines

Why: Lack of staff and work space provided to execute orders at a rapid pace

	Do you often find yourself arriving late to class because of long coffee lines?	Are you willing to sacrifice your attendance for waiting in a coffee line?	Do you use any Apps to help reduce your wait time? (Tapingo, Starbucks, etc.)	What would you recommend to these coffee shops to reduce their wait times?	Do you think that the lack staff and/or work space factors into the wait times?
Interview #1	Yes	No, because my classes only have a 10-minute grace period in between classes and I get points deducted from being late.	Yes, I use the Starbucks apps to pre-order my drinks.	Hire more efficient workers	Yes, there should be more staff scheduled at one time and there should either more on-campus coffee shops or larger coffee facilities.
Interview #2	No	No	No. maybe once or twice but not often.	Have better trained employees that can execute orders the first time	Yes, because if there is not enough space for all the extra employees, then they are just useless.
Interview #3	Yes	Only if I had already paid for my coffee and know that being tardy won’t affect my grade	I typically use Starbuck’s App, but the coffee shops on campus don’t use their app and now I am forced to use Tapingo	There should be more machines that are readily available to increase execution of coffee orders.	Yes, but the by having more staff, there needs to be more work space and I don’t know if the campus has space for that.
Interview #4	No	No	I always preorder my coffees on Tapingo 10 minutes before class is over with so that I don’t have to wait in line for more than one or two minutes. I often don’t have to wait in line at all sometimes.	I mean, having more staff or more locations on campus would be great. I also think that Starbucks should let us order drinks off their app instead of a different app.	yes
Interview #5	Yes	Yes, because most of my classes don’t take attendance	I have the apps on my phone, but I only use them when I go to the library because I don’t want to take away from my studies.	I think that there should be more staff scheduled to increase productivity and reduce wait times.	I think that they do factor into the lengthy lines, but where would you put extra locations?

I learned that there is a demand for more coffee locations around campus to reduce wait times in lines. There is a limited amount of space for additional locations on campus. What I noticed is that there cannot be an increase in staff without an increase in work space. I also noticed that students liked to use preordering apps instead of waiting in the lines. Students do value coffee shops on campus and that some are willing to be tardy to class to get their cup of joe.